PRODUCT PLATFORM
Qora
Digital queueing for walk-in and appointment businesses — guests hold their place from a link or QR code, staff call the next person from one board, and managers see wait, throughput, and abandonment.
CATEGORY
Queue management
SURFACES
Guest · Staff · Admin · Analytics
DIRECTION
The line breaks
SCREENSHOTS
KEY VIEWS FROM THE BUILD
Overview
Clinics, offices, and service counters still make people stand in physical lines with no idea how long they'll wait, while staff juggle whiteboards and paper tickets. Qora replaces the line with an order: guests join remotely or as a walk-in, see their position and ETA, get a heads-up as their turn approaches, and check in on arrival. Businesses run multiple locations, services, queues, and counters from one console, and managers get reliable wait, throughput, and abandonment data.
Process
The design direction, “The line breaks”, borrows from public wayfinding signage and take-a-number tickets: Archivo set across its width axis (wide for signage, narrow for ticket numerals), signage ultramarine, an LED-board navy, ticket paper, and a single LED-orange accent reserved for “now / you”. Marketing gets the full material world; the guest screen is the ticket stub itself; staff and admin use the tokens with quiet chrome. Built as a Bun monorepo — TanStack Start web, Elysia API with Eden-typed clients, Better Auth with org-scoped access, PostgreSQL via Drizzle — with unguessable guest ticket tokens and no guest accounts.
Outcome
A live, multi-tenant queue platform covering the full loop: guest join and check-in, a real-time staff board, walk-ins and appointments that convert to tickets, admin setup from organisation to counter, and manager analytics. A PWA-first approach keeps guests out of app stores while still delivering approach notifications, and the design system carries one visual language from the landing page to the staff console.